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Terms & Conditions

 

A.  Our Rates :

• Our internet rates are valid for booking made through our website not direct to hotel or through other website.
• Our internet rates are already including 21% of government tax, service charge and breakfast, unless stated otherwise.
• Room rates are quoted as shown in our website and depend on combination of buyer choice.
• Watersport, spa and adventure rates are quoted as shown .
• Car hire with driver rates are applicable for maximum 10 hours a day. Additional charge with be apply for usage more than 10 hour.
• As an agent which dealing with many suppliers and other services providers, we can not guarantee the accuracy of all information displayed on this website. However, we are keen to keep our information as update as possible

B. Reservation and Confirmation Procedures:

•  All bookings can be sent through online or via inquiry form or email.
• We will follow up your inquiry as soon as possible or we will let you know if more time required
• All bookings including room availability and room rates are referred to our written confirmation.
• To secure the booking,we will need a deposit/full (depeng on the product you purchase) payment by online with Visa/ Master card/PayPal.
• Cancellation fees will be applied as per hotel's cancellation policy.
• As final confirmation, we will issue a confirmation voucher to show upon arrival to the hotel or our latest confirmation email can also treated as a booking confirmation.

C. General Cancellation Policies :

    1. For Hotel & Villa:

        Regular (Low) Season

• One night room charge for any cancellation within 3 days prior to the arrival date.
• Early check out will be charged one night room value.

        High Season (July & August)

• One night room charge for any cancellation within 14 days prior to the arrival date.
• Two nights room charge for any cancellation within 7 days prior to the arrival date.
• Early check out will be charged two nights room value.

        Peak Season (20 December - 05 January) :

• One night room charge for any cancellation within 21 days prior to the arrival date.
• Two nights room charge for any cancellation within 14 days prior to the arrival date.
• Full nights room reserved will be charged for any cancellation within 7 days prior to arrival date.
• No refund for early check out.

        Other conditions will be refered to each hotel or service provider cancellation policies.

    2. For Restaurant Package, All Activities, Recreation Park Entrance Fee, and Car Hire :

• 30% of payment will be charge for any cancellation within 3 days prior to the booking date.
• Full payment will be charge for any cancellation within 48 hours prior to booking date.

D. Payment Methods :

     For Hotel & Villa Booking

• A deposit or full prepayment is required to secure the confirmed bookings.
• We will not ask a deposit or payment until we receive a written confirmation from the booked hotel.

     For Restaurant Package, All Activities, Recreation Park Entrance Fee, and Car Hire

• A deposit or full prepayment is required to secure the confirmed bookings.
• Payment should be made upon checkout confirm at our website otherwise your bookings will not be confirmed.

    1. Online Payment in USD with VISA or MASTERCARD:

• We will email you the link for instant payment by online via our secured payment page
• Payment can be also by PayPal account in USD to our email : martin@baliwondertour.com
• No Additional fee is charged online fee for payment by online or PayPal
• Depend on the Bank regulation on each place, additional 3% may be applied for payment you make, while normally any seller transaction fee if exist is borne by us.
• We do not keep your credit card number

     2. Telegraohic Transfer (T.T) in USD:

• International bank transfers to our banks : CIMB Niaga, Standard Chartered Bank.
• Details will be on our invoice.

     3. Domestic Banks Transfer in Rupiah:

• Via ATM, Bank, E-banking, to: BCA, Bank Mega, Bank Mandiri
• We can check the payment instantly.

     4. Cash Payment :

• We accept Rupiah, USD, RMB, NTD, Euro, Aust Dollar, Sin Dollar, Yen,

     5.Visa of Master Card) :

• Additional 3% for bank charge if there is any, seller transaction fee if exist is borne by us.
• Payment using credit card will be billed in Indonesian currency.
• Convertion rates may change daily depending on currency fluctuation.

E. Tax and Insurance :

• All produk list within our Website  (Hotels, Villas, Restaurants, Activities, Recreation Park Entrance Tiket, Car Rental) are already tax included by each Supplier.
• For the safety and comfort of the tourists, the price of products (especially hotels, villas, restaurants, activities) are already included insurance.
• Our company will not held any responsible for any accidents that occur, as we are only a third-party service providers, but we will try our best to help any of our clients to claim any compensation arising due to the fault of the first-partyservice provider as needed with evidence available.
• For clients who are less confident with the security and assurance or any product that has been bought, are welcome to purchase additional travel insurance that is available at your own places.

Other policy may be valid if been mentioned at product specification, otherwise, terms and conditions mentioned here will be use.

Should there be any further assistance we can do for you please email us at : zhoubrian@indobintan.com or simply fill and submit the contact form. Thank You